MANAGED IT SERVICES IN NEW YORK CITY

Managed IT services and IT support for New York City businesses

Atech has supported businesses in the New York City area since 2006. One partner for your network, security, cloud, phones and everyday IT support — for a predictable monthly fee, so your team can stay on the work that actually pays.

WHERE WE WORK

Serving businesses across the New York metro area. Most issues are resolved remotely; engineers are available on site when a problem needs hands on it.

NEW YORK CITY

The technology problems New York businesses tend to have

New York is a dense, expensive, heavily regulated market, and that shapes how companies here buy and run technology. These are the pressures we hear about most often from businesses in the five boroughs and the surrounding suburbs.

Small footprint, serious systems

Manhattan square footage is expensive, so teams run lean and lean hard on cloud platforms, remote access and reliable connectivity. A closet-sized server room still has to behave like a data center.

Regulated by default

Finance, legal, accounting and healthcare are everywhere in this market. Client confidentiality, retention rules and audit questions turn up in normal sales conversations, not just at renewal time.

A workforce spread across three states

Staff commute in from New Jersey, Connecticut, Westchester and Long Island, and many work from home part of the week. Support has to work the same way whether someone is in the office or at a kitchen table.

WHAT YOU GET

One partner for the whole technology stack

Atech is a single-source provider. Rather than juggling a help desk vendor, a security vendor, a phone vendor and a cloud vendor, you get one team, one number and one monthly fee covering the services below.

Managed IT services

Day-to-day support, 24/7 monitoring, patching and vendor management under a flat monthly fee. See managed IT services.

Cybersecurity

Endpoint and email protection, security awareness training and monitoring designed to reduce the risk of a breach. See cybersecurity.

Cloud services

Microsoft 365, Azure, AWS and hybrid environments — migration, management and ongoing cost control. See cloud services.

Backup and business continuity

Backups that are tested, and a plan for getting the business running again after hardware failure, ransomware or a building you cannot get into. See backup and continuity.

Phones, voice and video

Hosted VoIP and unified communications that follow your people between the office, home and the road. See unified communications.

Compliance support

Practical help meeting HIPAA, SOX, PCI, SOC 2, FINRA, SEC and IRS-WISP obligations — documentation, controls and evidence. See compliance services.

Already have someone in house? Atech also works alongside internal IT teams — see co-managed IT.

HOW IT WORKS

What happens when something breaks

Managed IT is only worth paying for if the response is predictable. This is the shape of it.

STEP 1

Monitoring catches it

Systems are monitored around the clock, so a failing drive, a filling disk or a backup that did not run is usually flagged before anyone in your office notices.

STEP 2

You reach a real technician

Call 877-678-0155 and press 8 for support, or 212-404-1090 for the New York line. Tickets go to technicians, not a queue that forgets about you.

STEP 3

It escalates properly

Anything the first line cannot resolve moves to Tier 2 and Tier 3 engineers rather than sitting. You are told what is happening and what happens next.

STEP 4

Something serious, any hour

For a live security incident outside business hours, 877-678-0155 option 7 reaches 24/7 incident response.

Atech typically responds within one hour during normal business hours. Staff are 100% background screened and the company carries more than $1MM in professional liability insurance.

INDUSTRIES

Sectors we know well in New York

New York concentrates a handful of industries with unusually specific technology and confidentiality requirements. Atech supports each of them, and the pages below explain what that looks like in practice.

Law firms

Matter confidentiality, retention, secure file sharing and email protection for firms of every size. IT for law firms.

Accounting and financial services

Busy-season uptime, IRS-WISP documentation and secure client portals. IT for accounting and finance.

Private equity and hedge funds

Protecting deal data across diligence, portfolio companies and a small internal team. IT for private equity.

Family offices

Discreet, high-touch technology support for families and the staff who work for them. IT for family offices.

Healthcare

HIPAA-aware environments, with a Business Associate Agreement where one is required. IT for healthcare.

Hospitality and nonprofits

Hotels, catering halls and mission-driven organizations with tight budgets and public-facing systems. Hospitality · Nonprofits.

COVERAGE

Not just Manhattan

Atech covers all five boroughs of New York City, as well as Long Island, Northern New Jersey, Westchester and Connecticut. Businesses are supported not only in Manhattan, but in Brooklyn, Queens, The Bronx and Staten Island, and throughout the surrounding areas.

Because remote management, access and monitoring tools are location-agnostic, today’s technology can be supported remotely in more than 90% of circumstances. When a job genuinely needs somebody in the room — a cutover, an office move, a failed switch — Atech has network engineers across the United States to cover it.

If your business has offices outside the New York area as well, that is normal here: Atech supports companies with a single location, multiple offices across the country, and staff working from home in different states. See the other service areas.

Where else Atech works

Los Angeles, CA
Chicago, IL
Philadelphia, PA
Miami, FL
Las Vegas, NV

Plus nationwide coverage for businesses outside these focus cities.

COMMON QUESTIONS

What New York businesses ask before they switch

How does Atech support businesses in New York City?

Atech serves businesses throughout New York City with managed IT, cybersecurity and business technology solutions. Support is delivered remotely for the large majority of issues, with engineers available on site when a job needs hands on hardware. The New York City line is 212-404-1090.

What size company do you work with?

Most clients sit between roughly 25 and 500+ employees. Service is structured in three tiers — Enterprise, Professional and Core — so a 30-person firm and a 300-person firm are not forced into the same package.

How quickly do you respond?

Atech typically responds within one hour during normal business hours. Systems are monitored 24/7, and for a live security incident at any hour, 877-678-0155 option 7 reaches 24/7 incident response.

Can you support our offices outside New York?

Yes. Atech has a nationwide footprint and a team of network engineers across the United States. Companies with one New York office, several offices in different states, or staff working from home in various locations are all supported the same way.

Can you help with HIPAA, SOX, PCI or SEC requirements?

Atech supports compliance efforts with documentation, technical controls, monitoring and evidence for auditors, and will sign a Business Associate Agreement where one is required. Atech is not a law firm or an auditor and does not certify or guarantee compliance — that responsibility stays with your business and its advisors. More on compliance services.

We already have an IT person. Is that a problem?

No. Co-managed IT is a normal arrangement: your in-house person keeps the relationships and the institutional knowledge, and Atech covers after-hours, monitoring, escalation and the specialist work that is hard to staff for. See co-managed IT.

Let’s talk about your New York setup

A short, no-obligation conversation about what you are running now, what keeps breaking, and what it would take to make it boring. No cost, no commitment.

Nationwide: 877-678-0155 — option 8 for support, option 3 for sales, option 7 for 24/7 incident response.

GET STARTED

Schedule your complimentary consultation

Complete the form below to receive a no-obligation consultation and find out how we can make your technology hassle-free. We typically respond within 1 hour during our normal business hours.